Integration Details
Electric integrates with ADP Workforce Now to help you manage all your HR & IT workflows in one platform. Once you purchase the Electric IT Hub, you’ll grant Electric access to your employee data to sync with the IT Hub. After this one-time setup, you’re all set to seamlessly onboard employees, manage devices, and enhance your business security.
ADP Applications Integrated
- ADP Workforce Now® (current version)
- ADP TotalSource®
Integration Type
- Read data from ADP
Single Sign-On (SSO) (practitioners)
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Application Type
- Data Connector & End User
Data Sync Frequency
- Real Time
Data Fields
- The following data fields will read by Electric:
Employee First Name
Employee Last Name
Address
Phone Number
Personal Email
Work Email
Department
Start Date
Termination Date
Role
Commitment to Responsible AI
Together with ADP Marketplace, our company is committed to the responsible use of AI. When incorporating AI into our product(s), we have agreed to comply with ADP Marketplace’s AI principles focused on human oversight, monitoring, privacy, explainability, transparency, and mitigating bias. Learn more here.
How we use AI
- At Electric, we believe in harnessing the power of AI to improve IT support and device management while staying committed to responsible AI. One of the key features of our IT Hub is Gigawatt, an AI-powered assistant designed with both speed and accuracy in mind. Gigawatt is trained on detailed data about each employee’s assigned device—like operating system, RAM, disk space, and encryption status—enabling it to deliver lightning-fast, precise solutions to resolve device-specific issues and keep your team productive.
Gigawatt operates within strict guidelines that prioritize data privacy and security. It never uses personal identifiers, ensuring that your employees' privacy is respected. In addition to troubleshooting, Gigawatt is integrated with our IT Hub to offer quick, trustworthy responses to platform-specific questions, helping your team stay focused with minimal disruption.
With Gigawatt and our responsible AI practices, Electric’s IT Hub helps deliver seamless, AI-driven support that empowers your employees and lightens the load on IT teams, all while ensuring transparency and integrity.
If you have questions about how Electric uses AI, please contact us.
IT & Security Plan
As you open the Electric IT Hub, you’ll see your IT & Security plan and the main menu to easily access your company’s devices, monitor your employees’ onboarding process, review security solutions, and more.
- Recommended Actions: A personalized list of recommendations based on your IT goals, tech stack, and industry
- Security Plan: Step-by-step plan to ensure that your business and all company devices are secured and protected against cyber attacks
- Action Plan: A step by step guide to help you with the IT Hub setup process. This is in addition to our customer success team, which will also be available to support you
Device Management
The Device Overview page is a comprehensive snapshot of your organization's devices, including your device inventory and orders, highlighting the number of devices currently in use versus those available for deployment.
- Maintain an accurate inventory of all devices
- Provision devices with SaaS applications based on employee role and department
- Automatically deploy policies so that all devices are compliant and up to date
- Lock and unlock devices
- Track all IT assets in one place and easily export for reporting purposes
Hardware Store
Electric’s hardware store offers businesses an intuitive platform to effortlessly purchase laptops, monitors, and other peripherals. Our hardware store is brand agnostic, and while comprehensive, it is curated based on our team expertise and users’ reviews. Once you select your device, Electric will handle the entire device lifecycle, from zero-touch provisioning to the recovery of devices from departing employees.
- Buy from an extensive catalog of Apple, Dell, Lenovo, HP products and accessories (keyboard, mouse, monitors, etc.)
- Set your new hires up for success from day one with onboarding workflow integration
- Ship devices to employees no matter where they are
- Connect to your Apple Business Manager to enable streamlined Apple device management
- Note: Device procurement is only available in the United States
Manage Employees
The Employee Detail page provides a comprehensive view of all attributes associated with each employee in the IT Hub. This detailed view is crucial for efficient employee management, ensuring all relevant information is easily accessible and up to date.
- View each employee device and their lifecycle, avoiding productivity interruptions due to device health issues
- Manage applications available to each employee based on their department
- Lock and unlock devices in the event that a device is lost or stolen
- Edit employee details directly from this page
Onboarding
Simplify employee onboarding with Electric. Set new hires up for success from day 1. On average, our streamlined process reduces the time spent on each request from 8 -10 hours to just 7 minutes.
- Device procurement and provisioning—we’ll handle the shipping!
- Manage applications access based on a new hire’s department and needs
- Notify the right team members to ensure application access on day one
- Organize onboarding tasks and ensure a successful onboarding experience
Automated IT Offboarding
Electric offers smooth and secure employee offboarding
- Easy device returns with our integration with UPS. Once you kick off the offboarding process, you can generate a QR code and your employee will scan it at any US UPS location. All tracking information will be available to you in the Electric IT Hub.
- Remove applications access within seconds
- Organize offboarding tasks from one platform
Cybersecurity
Secure your business, customer, and employee data with best-in-class security solutions. The IT Hub has an embedded marketplace that takes the guesswork out of securing your company from cyber attacks. Electric deploys, monitors, and manages security solutions so you don’t have to. You and your employees can reach out to Electric for support on security solutions at any time.
- Device Protection: Protect your company endpoints with a powerful Endpoint Detection and Response that is deployed and managed by Electric
- Email Protection: Fully managed solution that protects your email and collaboration tools from phishing, spam, malware, account takeover, and more
- Network Security: Modernize your network security with a fully cloud-based solution that enables safe and secure access to the internet and other cloud resources for your employees. Deployed and managed by Electric
- Password Management: Safeguard your passwords and credentials, keeping your employees and your organization safe. Deployed and managed by Electric
- Security Awareness Training: Train your employees with the information they need to protect themselves and their assets from loss or harm
SaaS Application Management
Managing licenses, access requests, and employee adoption of SaaS applications across your company can be hard as your application portfolio grows over time. When employees don’t get access to the applications they need to work, it slows collaboration and delivery. With 200+ SaaS applications ready to add with one click, you can use the Electric IT Hub to ensure all employees have access to the right applications. By integrating applications and their ownership assignment across your business, everyone can have a reliable system of notification and tracking for SaaS application adoption and utilization.
Employee Support
The Support Center empowers your employees to efficiently submit IT tickets to your dedicated request champions, functioning as a lightweight IT Service Management (ITSM) solution. This centralized hub streamlines the ticketing process, ensuring that IT issues are promptly addressed. If your organization uses Electric-supported applications, the Support Center provides a direct channel for sending tickets to Electric's support team, facilitating seamless issue resolution. With its user-friendly interface and robust functionality, the Support Center enhances your organization's IT support capabilities, promoting a more efficient, transparent, and responsive environment.
- AI-Powered IT Assistant: A sophisticated solution for addressing access and IT issues through a virtual, AI-powered IT Advisor. Gigawatt leverages detailed information about each user's device, including the device model, storage capacity, and current security measures
AI-Powered IT Assistant
The Gigawatt page in the Electric IT Hub offers Hub Users a sophisticated solution for addressing access and IT issues through a virtual, AI-powered IT Advisor. Gigawatt leverages detailed information about each user's device, including the device model, storage capacity, and current security measures.
- By utilizing this data, Gigawatt provides precise, tailored responses that are highly relevant to the specific needs of the user. This personalized assistance enables users to resolve their IT issues quickly and efficiently, enhancing the overall support experience within the IT Hub.
Helpful Links
The Helpful Links page provides employees with easy access to a curated list of resources configured by their admin. This includes essential HR links such as the 401K site, commonly used applications, and the employee handbook.
- Additionally, the Helpful Links page displays links to relevant SaaS applications, ensuring that employees have immediate access to the tools and information they need from day one. This organized and personalized collection of links helps streamline workflows and supports a smooth onboarding process.
Employee Engagement
Engage your employees on their first day with the Electric Desktop App. Provide them with a single location to access all their SaaS applications, as well as any relevant HR sites or links, such as your employee handbook.
Reporting & Analytics
View all your device, hardware, and security information in one place. Identify out-of-compliance devices, review security issues mitigated by the IT Hub, and access password breach information for each of your employees.